Got a GetYourGuide payout problem?
You have come to the right little corner of the internet. Pick the thing that looks wrong and we shall try to make the numbers behave themselves.
Not sure where to start?
Pick the thing that looks most like your problem. No spreadsheet doctorate required.
Invoice and payment don't match
Your GetYourGuide invoice says one amount, the payment confirmation says another, and your bank may have joined the party with a third number.
Find where the numbers changed →Payment not received
No payout in the bank? Check timing, payment status, payment confirmation, thresholds and the things worth checking before sounding the alarm.
Where is my payment? →Payment in Progress
Invoice stuck on Payment in Progress? See how long is normal, what can hold it up and when it is worth contacting support.
What does this status mean? →Next Payout and Your Balance
Why does Your Balance say €0 while Next Payout says money is coming? Understand what both numbers mean, when they reset, and when to investigate.
Explain the dashboard numbers →Payment confirmation explained
Found a GPS- or GS- file and wondering what it proves? Learn the difference between the PDF and Excel versions, when it appears and why it may not match one invoice.
Make sense of the GPS-/GS- file →Payout lower than expected
The money arrived, which is lovely, except there appears to be less of it than you were expecting. Trace the difference from expected amount to bank.
Find the missing-looking bit →Bank amount lower than payment
GetYourGuide says one amount was paid, but less landed in the bank. Check receiving fees, intermediary banks, SWIFT charges and currency conversion.
Find where the bank difference went →Commission looks wrong
You expected one commission rate and the invoice appears to be using another. Check rates, payment modifiers and the actual booking rows before accusing the calculator.
Check the commission →Manual adjustments
Found a correction in the Manual Adjustments column? See what it means, where to look for clues and how it can change the payout total.
Make sense of the adjustment →Cancellation deduction
A cancelled booking has reappeared wearing a minus sign. Understand reversals, cancellation compensation and whether you have actually been deducted twice.
Trace the cancellation →Reconcile a payout from invoice to bank
Want the whole process in one place? Check what the invoice says you earned, what the payment confirmation says was paid, and what actually reached the bank.
Reconcile the whole payout →A small but important point
These guides are here to help you understand what you are looking at. A different number does not automatically mean GetYourGuide has made a mistake. Sometimes there is a perfectly good explanation. Sometimes there is something worth questioning.
If you have the relevant payout files and the explanation is still hiding under the sofa, OTA Ninja can run an in-depth payout check for $9. No subscription, no accounting software, and considerably less muttering at Excel.