GetYourGuide supplier? Here’s the useful stuff.
Need the Supplier Portal? Here you go. No treasure hunt. Money looking a bit odd? There’s a free check below to see where the numbers part company.
Find the gap. Fast.
Supplier Desk is OTA Ninja’s free little brother. It checks only your invoice total, payment confirmation and bank amount, then shows where the numbers stop matching. It does not read your payout files.
Skip straight to the useful bit.
No need to read twelve pages about the history of accounting first.
Invoice and payment don’t match
See why the invoice and payment confirmation can differ, and what to compare first.
Trace the difference →Missing moneyPayment not received
Check timing, status, thresholds and what to do before assuming the payment has vanished into the mist.
Find the payment →Short payoutPayout lower than expected
Work through commission, cancellations, adjustments, taxes and bank-stage differences.
See what can reduce it →CommissionCommission looks wrong
Check the rates in the invoice and the reasons more than one rate can appear.
Check the commission →One booking missingBooking missing from payout
Trace the booking reference through the invoice and payment confirmation without losing the will to live.
Trace the booking →PaperworkPayment confirmation explained
What the GPS/GS file is, where to find it and why it matters when the numbers look odd.
Make sense of it →Three stops. That’s the whole idea.
When a payout looks wrong, I start here. Before the detective hat. Before the dramatic music.
Invoice
The bookings and amount due for the invoice period. GetYourGuide invoice references begin with GIS-.
Payment confirmation
What GetYourGuide says it paid in that payment run. References begin with GPS- or GS-.
Bank
What actually arrived. If this differs from the payment confirmation, the interesting bit may be the transfer, fee or FX stage.
Not a supplier yet?
GetYourGuide says there is no cost to list an activity; it charges commission on successful bookings, with the exact rate depending on the market and setup. Their official supplier page walks you through registration, business verification and adding your first activity.
Before you disappear back into the portal.
Where do I find invoices and payment confirmations?
GetYourGuide says they are in the Supplier Portal under Finance, then the Invoices or Payment Confirmations tabs.
Is Supplier Desk the free version of OTA Ninja?
Think of it as the free little brother. Supplier Desk checks three totals and finds where the gap starts. The full $9 OTA Ninja check is the big brother: it reads the actual payout files, investigates the likely reason, affected bookings, adjustments and next steps, then gives you the detailed report.
What if the invoice and payment confirmation already match?
That is useful information. If the bank amount is different, I would look at the transfer, fees or currency conversion before paying for a booking-level payout check.
What if all three numbers match?
Well, would you look at that. The three totals agree. You probably do not need a full payout check for this one. Happy days.