Terms of Service

The rules for buying and using an OTA Ninja payout review.

1. What OTA Ninja does

OTA Ninja is intended for tour and activity operators using it for business payout reconciliation. It compares information in supported GetYourGuide payout files with the bank amount you enter and can highlight payout differences, booking references, commission rates, adjustments, cancellations, reversals, timing issues and other items that may deserve review.

2. What one $9 purchase includes

One purchase covers one payout period. A payout period means the set of GetYourGuide records that belong to one payout review: the relevant invoice file or files, one Payment Confirmation spreadsheet, an optional Payment Confirmation PDF, and the bank amount connected with that payout.

During the 24-hour access window you may re-run the checker for that same payout period to correct a bank amount, replace an invoice selected by mistake, add the optional PDF, or otherwise complete the same review. A file-selection or validation error does not link the purchase to a payout. Only the first successfully completed diagnosis links that paid check to the Payment Confirmation spreadsheet used for the payout, using a local SHA-256 fingerprint. The fingerprint stays on your device and is not sent to OTA Ninja. A different Payment Confirmation or separate payout period requires another paid check.

If you buy another $9 check before an earlier 24-hour window expires, the active purchases can coexist in the same browser. Each successful diagnosis is linked separately to its own payout period.

3. Access window and retries

Paid access begins after successful payment and lasts for 24 hours. A server-signed access token is stored locally in the browser/device used after checkout so the access can continue during that window. There is no subscription and no automatic renewal.

If browser data is cleared, a private/incognito window is closed, or you move to another browser or device, the local access record may not be available. Contact [email protected] promptly. If the original 24-hour access window is still open and we can verify the payment, we can provide reasonable recovery help. The original 24-hour window is not automatically extended solely because local browser data was cleared or a different browser/device was used. If an OTA Ninja technical fault prevents the purchased review from being provided, the Refund Policy applies.

4. Payment

The price is $9 USD for one In-Depth Payout Review session. Payment is charged once at checkout through Stripe. Any taxes that OTA Ninja is legally required to collect will be shown at checkout. Your card issuer or bank may separately apply its own foreign-exchange or international-transaction fees.

5. The report is a checking aid

The report is not accounting, tax, legal, banking or financial advice. A flag does not prove that GetYourGuide, your bank or another party made an error. You are responsible for checking important figures before making business, accounting, tax or legal decisions.

6. Your files and information

You are responsible for using files you are entitled to use and for entering accurate information. The quality of the diagnosis depends on the quality and completeness of the files and figures you provide.

7. Supported files

Version 1 is designed for supported GetYourGuide supplier invoice and Payment Confirmation files. GetYourGuide can change its exports, fields or payout process. If a previously supported format changes and OTA Ninja cannot process it, our Refund Policy applies.

8. Refunds

You can leave Stripe Checkout before completing payment and no charge will be made. After successful payment, paid access is delivered immediately. A change of mind after payment, or simply not using the service during the 24-hour access window, is generally not refundable. If an OTA Ninja technical problem means the purchased review cannot be provided, contact us within 7 days and we will help you retry or recover access where possible; if the service still cannot provide the purchased review, we will refund it. If a complete diagnosis has been successfully generated, the purchase is also not refundable merely because no discrepancy was found or because the result was not what you expected. Duplicate charges and service faults are covered by the Refund Policy. Mandatory legal rights are not excluded.

9. Availability and technical limits

We aim to keep the service available and accurate, but we cannot guarantee uninterrupted operation, compatibility with every browser or device, or that every GetYourGuide file variation can be read. Maintenance, provider outages and GetYourGuide format changes can affect availability.

10. No guarantee of recovery or complete explanation

OTA Ninja can identify where differences appear in the data you provide and suggest possible reasons and next steps. It cannot guarantee that every discrepancy will be detected, that every reason can be identified, or that GetYourGuide, a bank or another party will agree with the report or reimburse any amount.

11. Fair use

Do not bypass the payment or access controls, resell or share paid access, use the service unlawfully, interfere with the service, test it for security weaknesses without permission, or process information you have no right to use.

12. Independent service

OTA Ninja is independent. It is not affiliated with, endorsed by, sponsored by or operated by GetYourGuide. GetYourGuide names and references are used only to identify the files and payout process being checked.

13. Liability

To the maximum extent permitted by applicable law, OTA Ninja is provided as a checking and diagnostic tool without a guarantee that every report is complete, error-free or suitable for a particular accounting, tax, legal or financial purpose. Nothing in these Terms limits a right or liability that applicable law does not allow us to limit.

14. Governing law and mandatory rights

These Terms are intended to be governed by the laws of Japan, except where mandatory consumer or other applicable law provides otherwise. Nothing in these Terms removes mandatory rights that cannot lawfully be excluded.

15. Changes

We may update these Terms when the service, supported formats, providers or legal requirements change. The version shown on this page applies from its stated update date.

16. Contact

Email: [email protected]